Terms & Conditions

Welcome to The Pawsome Ball™ website (the “Site”), owned and operated by The Pawsome Group Pty Ltd (ABN: 65 655 322 026) (“we,” “us,” or “our”) and “you” and “your” refers to you, the client, visitor, Website user or person using our Website. By accessing or using the Site, you agree to comply with and be bound by these Terms and Conditions (the “Terms”). Please read them carefully. If you do not agree to these Terms, please refrain from using the Site.

By using our Site, you acknowledge that you have read, understood, and agree to these Terms. Thank you for choosing The Pawsome Ball™ and supporting our commitment to quality and sustainability!

1. USE OF THE SITE

The Pawsome Ball™ website may contain proprietary notices and copyright information, which you are required to observe and follow. Information on the Site may contain technical inaccuracies or typographical errors, and product pricing and availability are subject to change without notice. The Pawsome Group Pty Ltd reserves the right to refuse service, terminate accounts, and/or cancel orders at its sole discretion, especially if customer conduct is deemed harmful or in violation of applicable law or these Terms.

1.1 Eligibility: You must be at least 18 years of age or the legal age of majority in your jurisdiction to make purchases or otherwise engage with our services.

1.2 Permitted Use: You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit their use of the Site.

1.3 Prohibited Use: You agree not to engage in any activity that could damage, disable, overburden, or impair the Site, interfere with another party’s use of the Site, or gain unauthorised access to the Site.

2.0 PROHIBITED CONDUCT

By accessing and/or using the Site, you agree not to:

  • Violate any federal, state, or local laws or regulations;
  • Use any automated technology (e.g., robots, spiders, scrapers) to access, scrape, data mine, or otherwise collect information from the Site;
  • Impose an unreasonable or disproportionately large strain on The Pawsome Group Pty Ltd’s network infrastructure;
  • Attempt to hack into or gain unauthorized access to protected areas of the Site or any systems used by The Pawsome Group Pty Ltd or other users;
  • Destroy, damage, or impair any portion of the Site or any systems, hardware, or software used by The Pawsome Group Pty Ltd or other users;
  • Make unauthorized attempts to modify any information stored on, accessed, or collected by the Site;
  • Circumvent any security features related to the Site; or
  • Post comments that are offensive, disparaging, or misleading, or that are made in bad faith.

The Pawsome Group Pty Ltd reserves the right to refuse service, terminate accounts, and/or cancel orders at its sole discretion if you engage in any prohibited conduct.

3.0 USER COMMUNICATION

By accessing the Site, you grant The Pawsome Group Pty Ltd a non-exclusive, royalty-free license to use any content that you provide on or through the Site, including but not limited to suggestions, questions, comments, or reviews. You agree that any information, suggestions, or ideas you provide through the Site is non-confidential and non-proprietary, and you grant The Pawsome Group Pty Ltd an irrevocable, royalty-free, worldwide license to use, reproduce, modify, distribute, and display such content without any payment or attribution to you or others.

4.0 PRODUCT INFORMATION

4.1 Accuracy: We strive to ensure all information on the Site, including product descriptions, prices, and availability, is accurate. However, we do not warrant that product descriptions or other content on the Site are error-free, complete, or current.

4.2 Product Suitability: The Pawsome Ball™ is designed as an interactive toy, not as a chew toy. While it is built to be durable, it may incur cosmetic wear such as light tooth marks. Use of the product as a chew toy voids any warranty or return eligibility.

5.0 PRICING AND PAYMENT

5.1 Pricing: All prices are listed in Australian Dollars (AUD) and are subject to change without notice. ***NOTE FOR AV: THIS WON'T BE RELEVANT IF SELLING IN OTHER MARKETS: SHOPIFY UPDATES PRICING BASED ON LOCALE. MAYBE REMOVE?

5.2 Payment: Payment must be received in full before any goods are dispatched. We accept various forms of payment as indicated on the Site. Payment processing is managed by third-party providers, and we are not liable for any payment processing issues beyond our control.

6.0 SHIPPING AND DELIVERY

6.1 Shipping Areas: We currently ship to select regions, as outlined on the Site. If we are unable to deliver to your location, we will notify you and provide a full refund if an order has already been placed.

6.2 Delivery Times: Estimated delivery times are provided as guidelines only. We do not guarantee delivery within these timeframes and are not liable for any delays.

6.3 Returns and Refunds *** NOTE FOR AV: NO TEXT WAS IN THE WORD DOC?

6.4 Manufacturing Defects: If your Pawsome Ball™ has a manufacturing defect (not caused by improper use, such as chewing), you may be eligible for a replacement or refund. Please refer to our full Returns Policy for details on how to apply.

6.5 General Returns: We do not offer returns or refunds for change-of-mind purchases. Returns are only considered for items that meet our specific faulty item terms.

7.0 PROTECTED INTELLECTUAL PROPERTY

7.1 Ownership: The content on this Site, including all text, graphics, images, trademarks, logos, and other materials, is the intellectual property of The Pawsome Group Pty Ltd or its licensors and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use, reproduction, or distribution of this content is strictly prohibited. Nothing on the Site grants you any license or right to use any trademarks, service marks, or copyrighted material belonging to The Pawsome Group Pty Ltd.

If you believe that your intellectual property rights have been infringed on this Site, please contact us for resolution.

7.2 Restrictions: You may not reproduce, distribute, display, or create derivative works of any content on the Site without our prior written permission.

8.0 DISCLAIMER

You assume all responsibility and risk for the use of this site. This site is provided by The Pawsome Group Pty Ltd "as is" without any warranties, express or implied. To the full extent permissible by applicable law, The Pawsome Group Pty Ltd disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement of intellectual property rights, or freedom from errors or viruses. The Pawsome Group Pty Ltd will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental, punitive, or consequential damages.

9.0 THIRD-PARTY SITES AND SPONSORS

This Site may contain links to third-party websites for your convenience. These sites are not under our control, and The Pawsome Group Pty Ltd is not responsible for the availability or content of such sites. Links to third-party sites do not imply endorsement by The Pawsome Group Pty Ltd, and you access them at your own risk.

10.0 LIMITATION OF LIABILITY

10.1 No Warranty: The Site and its content are provided "as is" without any warranties, express or implied, including but not limited to fitness for a particular purpose.

10.2 Limitation: To the maximum extent permitted by law, we shall not be liable for any damages arising out of or in connection with the use or inability to use the Site, including any direct, indirect, incidental, or consequential damages.

11.0 INDEMNIFICATION

You agree to indemnify, defend, and hold harmless The Pawsome Group Pty Ltd and its officers, directors, employees, and affiliates from any and all claims, losses, liabilities, damages, and expenses (including attorney’s fees) arising from your use of the Site or your breach of these Terms. Your obligation to indemnify shall survive the termination of these Terms.

12.0 GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising from or relating to these Terms or your use of the Site shall be resolved in the courts of New South Wales, Australia.

13.0 PRIVACY

Your use of the Site is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Site, you consent to our collection and use of your information in accordance with the Privacy Policy.

14.0 CHANGES TO TERMS AND MODIFICATIONS

The Pawsome Group Pty Ltd may update these Terms at any time without prior notice. We encourage you to review these Terms regularly, as continued use of the Site constitutes acceptance of any modifications.

15.0 MISCELLANEOUS

These Terms, along with our Privacy Policy and any other legal notices on the Site, constitute the entire agreement between you and The Pawsome Group Pty Ltd regarding your use of the Site. If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. No waiver of any breach of these Terms will be considered a waiver of any future breaches.

16.0 CONTACT INFORMATION

If you have any questions regarding these Terms, please contact us at:

The Pawsome Group Pty Ltd
Email: [email protected]
Address: Sydney, NSW 2040, Australia