Frequently asked questions
Answers to our most common questions are below. If you still can’t find the answer you’re looking for, please contact us and we will happily assist.
Why should I buy The Pawsome Ball™ instead of a regular tennis ball for my dog?
👈 Tennis balls like this can be a risky choice for your pup's playtime - they easily break apart and pose a choking hazard, or worse. The Pawsome Ball™ is designed to be tough and durable, ensuring it won't break into dangerous pieces.
We all love seeing our dogs deliriously happy during a game of fetch. But did you know the very thing bringing them joy could be causing hidden harm? The abrasive fuzz on standard tennis balls can act like sandpaper on your dog's teeth, gradually wearing down their enamel. This can lead to painful sensitivity and costly, stressful trips to the vet.
That's why we crafted The Pawsome Ball™. Its specially designed, tooth-friendly surface is gentle on their gums and enamel, so you can have complete peace of mind. It's all the fun and wild abandon of fetch, with none of the worry.
Safety first, fun always!
What is The Pawsome Ball™ made from?
The Pawsome Ball™ is crafted from Thermoplastic rubber (TPR), a material combining the flexibility of rubber with the durability of plastic. Its outer surface has a bit of give, making it gentle on your dog's teeth and gums during play. Safe for both dogs and humans, The Pawsome Ball™ is hypoallergenic, non-toxic, and free of harmful phthalates.
What size is The Pawsome Ball™?
The Pawsome Ball is 5.9 cm in diameter with a 19 cm circumference — perfect for catching, carrying, and chasing for most miniature to large dogs!
What do you mean it's blue (and dogs can see it)?
Unlike humans, dogs see fewer colours — mostly shades of blue and yellow. They can't see red or green like we do, but blue stands out clearly in their vision. That's why we made the Pawsome Ball™ blue: so your pup can easily spot it during playtime!
What breeds have you tested with and what dogs is The Pawsome Ball™ best suited for?
The Pawsome Ball™ is ideal for all ball-loving dogs! We've tested it with various breeds, from Pomeranians and Cavoodles to Labradors - and it even passed the test with Staffies! While it's built extra tough, The Pawsome Ball™ isn't designed for some Large and Extra-Large dog breeds with large mouths and shouldn't be used as a chew toy. Supervision is recommended during play for added safety.
Paws and effect: we walk the sustainability talk
At The Pawsome Ball™, we walk the talk when it comes to sustainability. We're passionate about preserving our planet and its flora and fauna, and that commitment drives every step of our process - from manufacturing to delivery.
Our packaging is designed with the environment in mind. The box is crafted from 100% recycled cardboard and printed with eco-friendly water-based inks. Even our mailers are made from 100% biodegradable and compostable cornstarch, so they break down naturally without leaving a trace. Our labels, including the adhesive, are also eco-friendly, ensuring that every component of your order aligns with our sustainability values.
When you purchase from us, you're making a 100% guilt-free, environmentally responsible choice. Thank you for helping us support a greener and bluer future, one Pawsome Ball™ at a time.
30 day money back guarantee
If you're not totally satisfied with The Pawsome Ball™, return your product (undamaged) to us within 30 days of purchase and we will provide you with a full refund.
What happens if The Pawsome Ball™ disappears into the unknown?
It happens to the best of balls! But fret not - with our "Lost Ball Discount For Life" program, you can always snag a replacement at a pawsome price from our website. Losing a ball isn't the end of playtime; it's just another chance to get a great deal and keep tails wagging!
Check the email we send after your first purchase for your exclusive lifetime discount code.
How long will my order take to arrive?
All orders are dispatched within 1-2 business days from our warehouse in Lilyfield, Sydney, Australia. Generally your delivery will take 2-4 days to arrive once dispatched. Please note that regional, rural or international destinations may take longer.
We offer free shipping within Australia and low rates to other destinations (your shipping cost will be calculated at checkout).
Returns
You can view our returns policy here.
Can I stock The Pawsome Ball™?
You certainly can! If you'd like to make an enquiry about our wholesale rates, please message us from our contact page.
How do I contact you?
Send us a message from our contact page.